FAQ
Reservations
Reservations can be made at all hotels and resorts, including properties located outside the United States.
Descriptions of rooms can be viewed on hotel-specific sites or during the online room reservation process.
Room rates and availability display on example.com during the online reservation process.
The total rate, including additional charges and taxes appears on the “Reservation Summary”. Rates displayed do not include charges for special requests.
When available, corporate rates may be reserved online.
Payment and Cancellation
In some cases, a deposit will be charged prior to your arrival at the hotel. Guarantee policies vary by hotel. If the hotel where you are staying requires a credit card deposit, your credit card will be charged as soon as the hotel can process it.
Yes, a credit card is required in order to guarantee reservations made online.
You can convert World of Hyatt program points into partner loyalty points/miles with participating partners.
A credit card is required for all reservations made via example.com. For your protection, the reservation processing is handled on a secured server that encrypts your credit card information.
Additional Questions
Requests for early check-in or checkout are honored as space permits. If the hotel you are visiting is full, we may be unable to grant your request. However, you are invited to store luggage and enjoy the facilities until your room becomes available.
To view a list of properties currently being developed, please visit our New Hotels page.
Please view our feedback form to share your questions and comments about our site. If you would like to comment on technical difficulties, please include a brief explanation along with the error message received.
To contact Guest Care Support, please fill out our online form or call us at (800) 123 – 456 78 or (402) 768 – 3210.
About The Astor
Is The Astor a good place to stay for couples?
It’s built for it. Every room is a suite, breakfast is served till noon and unhurried, and the whole property runs on Susegad — quiet, easy, unrushed. Couples and families make up a large share of our guests.
What makes The Astor a boutique hotel?
Scale and style. We have 72 suites rather than hundreds of rooms, which lets the team actually know you, and the design and food are specific to us rather than run off a chain template.
Is The Astor Goa good for a honeymoon?
The Astor is a popular honeymoon hotel in Goa. The Villa in the Sky Penthouse offers 4 bedrooms, living area, a private plunge pool, and full kitchen with complete privacy. The Astor Suite — private balcony and separate living room — is the most-booked choice for honeymooners. Contact the team before arrival to arrange a personalised setup.
Is The Astor Goa suitable for families with children?
Yes, The Astor is a family-friendly hotel in Candolim, Goa. The Luxury Suite sleeps four adults and two children. Interconnected suites are available. The pool has a dedicated kids’ section, breakfast is served until noon, and the third person stays free in Astor Suites and above categories.*
Rooms & Suites
Does The Astor have suites with a private pool?
Yes. Our Villa in the Sky – Penthouse comes with its own private plunge pool. It’s the only suite category with a private pool, so it books out early — especially over weekends and the December season.
Which suite should I book at The Astor Goa?
The Astor Goa has five suite types. The Junior Suite (350 sq ft) suits couples; the Studio Suite (450 sq ft) suits small groups; the Astor Suite (600 sq ft) is the signature choice with a private balcony and kitchenette; the Luxury Suite (1,050 sq ft) suits families. The Villa in the Sky Penthouse (4,650 sq ft) includes a private pool and sleeps up to ten.
Dining
What restaurants does The Astor Goa have?
The Astor Goa has three dining outlets. Deck 88 is a 24-hour restaurant serving global cuisine. The Astor Baking Company serves fresh bread, pastries, and coffee from 7:30 AM to 6:30 PM. The Plush Pool Bar serves cocktails and light bites from 10:00 AM to 8:00 PM. Room service is available 24/7.
Spa & Wellness
Does The Astor Goa have a spa?
Yes. The Astor Wellness Spa at The Astor Goa offers massages, facials, and wellness therapies. We have in-room spa for Astor Suite, Luxury Suite and Penthouse. The Fitness Pavilion is open to all guests. Spa appointments are recommended in advance during December and peak season weekends.
Facilities & Amenities
What is included with every stay at The Astor Goa?
A restocked complimentary minibar, and a free beach shuttle to Sinquerim Beach. The third person in any suite stays free. Guests who book direct receive the best rate guaranteed and WhatsApp access to the reservations team before and during their stay.
Location & Getting Here
How far is The Astor from Candolim Beach?
The Astor is 900 meters away from Sinquerim Beach, and we run a free shuttle for guests from 7:00 AM to 7:00 PM
How do I get from Goa airport to The Astor Candolim?
The Astor Goa is 33 km from Manohar International Airport, Mopa — approximately 50 minutes by road. Dabolim Airport is 37 km away, roughly 55 minutes. Paid airport transfers can be arranged by contacting the reservations team on WhatsApp before arrival. Thivim Railway Station is 22 km from the hotel.
What is the best time to visit The Astor Goa?
The best time to visit The Astor Goa is October to March, when the weather in Candolim is dry, mild, and ideal for the beach. December is peak season and the hotel books out quickly. April to May is quieter with lower rates. June to September is monsoon season — greener, slower, and significantly cheaper. The Astor is open year-round.
Planning Your Stay
Can I book directly instead of through an OTA?
Always — and you should. Booking direct on this site is the lowest price you’ll find, comes with the included extras above, and means you’re talking straight to the people who’ll look after you, not a call centre.
What is the check-in and check-out time at The Astor Goa?
Check-in at The Astor Goa is from 2:00 PM. Check-out is by 12:00 noon. Early check-in and late check-out are available on request, subject to availability. If the suite is not ready on arrival, the pool, Deck 88, and the Astor Baking Company are fully available to guests.
What is the cancellation policy at The Astor Goa?
Cancellation terms at The Astor Goa depend on the rate type selected at booking. Flexible rates allow cancellation; non-refundable rates do not. Full details are in the Terms and Conditions. For December bookings and the Villa in the Sky Penthouse, the cancellation window should be reviewed carefully before confirming.
